Dealing with customer
complaints and incidents:
Download
Part 4 here
However good the service and the food
are in your shop or restaurant, there will always be customers
who will complain. Remember, not all customers that complain
are reasonable people – however – “the customer is always right”.
As well as complaints, you may also have to deal with various
incidents from accidents to left items. Dealing with these also
requires a high degree of customer service, either directly
from yourself, or on handing over to a colleague or superior.
AIMS OF THE SEGMENT
By the end of this segment you will:
• be able to deal effectively with a
customer complaint;
• be able to deal effectively with different
types of incidents.
The
downloadable pdf file is available here.
Back to
frying skills page
For more information check out the Seafish website
fish
friers page
