A guide to dealing with customers:

Download Part 3 here

One of the most important parts of your job is dealing with customers. This can include day to day customer care such as promoting the image of the business and creating a friendly atmosphere as well as dealing with the unexpected – a lost child or an old person who is suddenly taken ill. And, of course, it includes dealing with the occasional complaint.

AIMS OF THE SEGMENT

After studying this segment you will be able to:

• welcome customers politely;

• attend to customers needs;

• provide accurate information or refer customers to an alternative information source;

• promote establishment facilities at all appropriate times;

• acknowledge politely, customers comments and pass on where appropriate;

• bid farewell to customers in a polite and pleasant manner;

• deal in a polite and pleasant manner with customers at all times.

In addition you will know:

• why it is important that information given to customers is accurate and disclosable;

• why customer comments should be passed on to the appropriate person.

The downloadable pdf file is available here.

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For more information check out the Seafish website fish friers page