Workskills and customer
service:
Download
Part 1 here
Wthin the service industry, which includes
fish and chip shops/restaurants, you need to possess certain
workskills to be successful. Without these skills, it is difficult
to interact with both your paying customers and the people who
work with you.
This segment will look at some of these
workskills, which you need to demonstrate in order to be successful
in a fish and chip shop or restaurant.
The
downloadable pdf file is available here and includes:
GENERAL GUIDE & SEGMENT ONE –
WORKSKILLS
AIMS OF THE SEGMENT
By the end of this segment you will:
• understand why your attitude is
important;
• be able to state why first impressions
matter;
• explain the importance of communication,
both with your paying customers and the staff who you work
with;
• be able to state the importance
of working in a confident manner.
Back to
frying skills page
For more information check out the Seafish
website fish
friers page
